IT SUPPORT
BMC Helix and Remedy integration
Make existing BMC Helix or Remedy software easier to use with newer apps. Useful when older tools hold information your team still needs.
Keep useful systems connected
If BMC Helix or Remedy remains part of your operations, a new application may need access to its request or asset information. A connection can make that information available without requiring every team to work in the same interface.
We first review your product version, custom fields, permissions, and supported connection methods. This helps distinguish a change that can be handled through integration from one that requires changes to the original system.
What the work can include
- Review how your BMC setup works
- Build connections to newer software
- Simplify how teams share support information
Review the existing BMC setup first
Two BMC environments may use different forms, fields, and approval rules even when their users describe the same request. We review representative records and the permitted connection methods in your actual setup.
The review should establish which changes can stay in a separate integration and which would alter the BMC workflow itself. Keeping those responsibilities clear helps your support team assess the impact.
Modernise one workflow at a time
A first phase could expose the status of selected requests to an employee portal or share agreed incident details with another service platform. It does not have to replace the whole service management system.
Before release, the teams check field mapping, permissions, failed updates, and how changes will be supported when the original environment is upgraded.
Questions about this service
Do we have to migrate away from Remedy?
Not as a starting assumption. We assess whether the required result can be achieved by connecting to the current setup. A migration is a separate decision.
Can you work with our custom forms?
We can review them and the interfaces your environment allows. The exact fields, workflows, and permitted actions determine what the connection can do.
Can BMC share requests with ServiceNow?
That can be assessed as an integration project. We agree on record ownership, allowed data, synchronization direction, and available access in both environments.
Discuss your requirements
Tell us what your team needs to do and what gets in the way. We’ll help you decide on the next step.
Need a different solution? Request a custom service.