BUSINESS SOFTWARE
Employee self-service portal development
Give staff one place to ask for equipment, access, or IT help. Useful when requests get buried in email.
Give employees a clear place to ask for help
A shared inbox can work for a small team, but requests become harder to follow as more people get involved. An employee portal provides a form, an owner, and a visible status for each request.
We map which requests need approval and who can approve them. Equipment requests, account access, and general IT help may follow different paths. The portal can connect to existing support tools rather than create a separate queue for staff to monitor.
What the work can include
- A simple request form for staff
- Requests sent to the right person for approval
- A way for employees to check progress
Map approvals before building the request form
A laptop request may need a manager to approve the budget, while a password issue may go straight to IT. We list request types and agree on the owner, the required details, and the approval path for each.
The portal should also explain a returned or declined request. Employees need to know what is missing or why the request cannot proceed rather than submitting it repeatedly.
Connect the portal to your service desk
The employee-facing page and the tool your support team uses can be different. A portal can create a request in the existing service desk and display agreed status updates back to the employee.
Identity and permissions need to follow your company rules. We review how staff sign in and how access should change when someone moves teams or leaves the organisation.
Questions about this service
Can employees track the status of a request?
That can be part of the portal. We define the statuses employees should see and connect them to the support team’s underlying workflow.
Can different requests have different approvers?
Yes. Approval rules can depend on the request type, department, or another agreed condition. Exceptions and absent approvers should be planned as well.
Does a portal replace ServiceNow or BMC?
It does not have to. The portal can provide a simpler entry point while your support team continues to use its existing system, subject to the access that system provides.
Discuss your requirements
Tell us what your team needs to do and what gets in the way. We’ll help you decide on the next step.
Need a different solution? Request a custom service.